Privacy notice for parents
Under the data protection law, individuals have a right to be informed about how we use any personal data that we hold about them. We comply with this right by providing ‘privacy notices’ (sometimes called ‘fair processing notices’) to individuals where we are processing their personal data.
This privacy notice explains how we collect, store, and use personal data about you.
We, Queen Elizabeth’s Global Schools, are the ‘data controller’ for the purposes of data protection law.
You can contact our Data Protection Officer at dpo@qeglobal.com
The personal data we hold
Personal data that we may collect, use, store and share (when appropriate) about you includes, but is not restricted to:
- Contact details and contact preferences
- Passport and visa information
- Bank details
- Photographs
- CCTV images captured at our sites
- Occupation
We may also collect, store, and use information about you that falls into ‘special categories’ of more sensitive personal data. The information include (where applicable):
- Characteristics,such as ethnicity, languagesspoken, and eligibility for certain benefits
- Family details
- Physical and mental health, including medical conditions
- Details supplied as part of a disclosure or through completing enquiry or feedback forms
- We collect technical details about the devices used to access our platform, such as internet connection details (including internet protocol (IP) addresses), device specifications, browser types and operating systems. This information helps us understand user behaviour patterns and enhance your digital experience
- Criminal history or convictions for safeguarding purposes, in compliance with UAE laws and international child protection standards
We may also hold data about you received from other organisations, including other schools and government authorities.
Why we use this data
We use this data for the following purposes:
- Enrol students and for admissions process, including processing application materials, administering entrance assessments, conducting family interviews and arranging necessary logistics. This may involve limited processing of special category personal data such as identification photographs (for student identification (ID) cards and campus security), video recordings (for safeguarding purposes in common areas), and health information (where required for medical or accessibility needs)
- Our commitment to safety may require processing sensitive data, including health records (for medical accommodations), legal incident reports (for severe disciplinary cases), and student photographs (for identification)
- Report to you on your child’s attainment and progress
- Assist in student support and extra-curricular activities, which may include passing of personal data to third parties for execution of such activities
- Inform you about the school’s operation (such as emergency closures) and events
- Process payments for school services and clubs
- Provide appropriate pastoral care
- Protect student welfare
- Administer admissions waiting lists
- Assess the quality of our services, improve our website functionality tailored to your experience and improve our teaching and learning standards at our schools.
- Carry out research
- Provide updates and offers on products and services with an option to opt-out of any marketing communication sent
- Comply with our legal and statutory obligations
- Ensure security, fraud prevention, threat detection, and investigation to protect our interest
Our legal basis for using this data
We will only collect and use your information when the law allows us to. Most often, we will use your information where:
- We need to comply with the law
- We need to use it to carry out a task in the public interest (to provide your child with an education)
- We need to fulfil a contract we have entered with you
Occasionally, we may also use your personal information where:
- You have given us permission to use it in a certain way
- We need to protect your interests (or someone else’s interests)
Where we have permission to use your data, you may withdraw this at any time. We will make this clear when we ask for permission and explain how to withdraw consent.
It is possible that some of the reasons listed above for collecting and using your information overlap, and that there may be multiple reasons for us to collect and use it.
Collecting this information
While in most cases you must provide the personal information we need to collect, there are some occasions when you can choose whether or not to provide the data.
We will always notify you if it is optional. If you must provide the data, we will explain what might happen if you do not do so.
How we store this data
We will keep personal information about you while your child is a student at our School. We may also keep it after they leave the School, where we are required to by law.
Data retention periods will be determined in accordance with the law, General Data Protection Regulation (GDPR) and local Data Protection laws.
Data sharing
We do not share personal information about you with anyone outside Queen Elizabeth’s Global Schools without permission, unless the law and our policies allow us to do so.
Where it is legally required, or necessary for another reason allowed under local data protection law, we may share personal information about you with:
- Local authorities to comply with our legal obligation to share certain information with them, such as concerns about students’ safety and exclusions
- Local school regulators so they can hold us to account for the quality of education we provide to your child
- Suppliers and service providers so that they can provide the services we have contracted them for
- Financial organisations so we can fulfil contracts for services provided to you; receive the funding and financial support you are entitled to; and allow your child to participate in paid for activities, such as trips
- Our auditors so the school’s finances can be verified in your interest
- Health authorities to protect your child’s vital interests, so that medical professionals and the school can best look after their health and wellbeing
- Security organisations to keep your child, their peers, staff, and site visitors safe
- Professional advisers and consultants to help us provide your child with the best education possible, in your and the public interest
- Charities and voluntary organisations where they provide a service, such as counselling
- Police forces, courts and tribunals to meet our legal duties and to keep your child safe
Transferring data internationally
Where we share data with an organisation outside the country, we will protect your data by following the data protection laws.
Your rights
How to access personal information we hold about you
You can find out if we hold any personal information about you, and how we use it, by making a ‘subject access request’.
If we do hold information about you, we will:
- Provide you its description
- Tell you why we are holding and using it, and how long we will keep it for
- Explain where we got it from, if not from you
- Tell you who it has been, or will be, shared with
- Let you know if we are using your data to make any automated decisions (decisions being taken by a computer or machine, rather than by a person)
- Give you a copy of the information
You may also ask us to send your personal information to another organisation electronically under certain circumstances.
If you want to make a request please contact our Data Protection Officer.
Your other rights to your data
You have other rights over how your personal data is used and kept safe, including the right to:
- Say that you do not want it to be used if it would cause, or is causing, harm, or distress
- Stop it being used to send you marketing materials
- Say that you do not want it used to make automated decisions (decisions made by a computer or machine, rather than by a person)
- Have it corrected, deleted or destroyed if it is wrong, or restrict our use of it
Complaints
We take any complaints about how we collect and use your personal data very seriously, so please let us know if you think we have done something wrong.
You can make a complaint at any time by contacting our Data Protection Officer.
Contact us
If you have questions, concerns or would like more information about anything mentioned in this privacy notice, please contact our Data Protection Officer: